1.1. All Membership applications are subject to verification by CountryClubuk. CountryClubuk will notify you in the event that your Membership application has been accepted.

1.2. You are obliged to provide correct details when you apply for CountryClubuk Membership and your failure to do so may invalidate your Membership and any subsequent transaction. Your responsibility to provide accurate information is a continuing obligation and you must notify CountryClubuk in the event that any information provided by you changes.

1.3. Your CountryClubuk Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant, where applicable) uses your Membership.

1.4. Access to and use of the CountryClubuk website (“Site”) and Member Services is exclusively for CountryClubuk Members. You are solely responsible for maintaining the confidentiality of your membership number and you agree to notify CountryClubuk immediately if you believe that there has been any breach of security (e.g. the unauthorised use of your name and membership number).

1.5. You agree that you will use your CountryClubuk Membership card only for the purposes for which it is issued. You must notify CountryClubuk immediately by e-mail at memberservices@countryclubuk.com if it is lost or stolen.

2.1. Membership fees are communicated upon application, and are available on the CountryClubuk Site. Any increase in Membership fees will be notified through the Site.

2.2. Your Membership fee is non-refundable. However, CountryClubuk may at its sole discretion elect to refund your Membership fee in whole or in part depending on the circumstances relating to the cancellation of any Membership. The Administration Fee (up to 50% of your Membership fee) is non-refundable in any case.

2.3. CountryClubuk reserves the absolute right to cancel or suspend your Membership (at its sole discretion) for any reason whatsoever. If CountryClubuk cancels your Membership, CountryClubuk may (at its sole discretion) refund the balance of the annual Membership fee on a time apportionment basis in respect of the unexpired period to which the annual Membership fee relates. The Administration Fee is non-refundable in any case.

2.4. Membership of CountryClubuk includes annual subscription fees to the CountryClubuk Magazine, including delivery. Non-Members may purchase subscriptions to the CountryClubuk Magazine at the current rate (please see the Magazine page on this Site, accessible from the Home Page, for the current annual magazine subscription rate).

2.5. Membership fees are due on acceptance of your Membership application and annually thereafter (“Renewal Date”). Membership fees are payable annually in advance by direct debit or payment by credit/debit or charge card of which we hold the details (“Payment Card”).

2.6. You authorise CountryClubuk to deduct renewal Membership fees by Direct Debit or any Payment Card up to 28 days prior to or on your Renewal Date. If CountryClubuk does not hold your payment details you will be contacted directly in order to renew your Membership. If you have not renewed your Membership, and yet you continue to make use of any of the services and benefits of CountryClubuk your Membership will be deemed to be current and the renewal Membership fee will be payable in full.

2.7. We will issue your CountryClubuk Membership card and Membership documentation (“CountryClubuk Membership Pack”) as soon as possible following collection of your renewal Membership fee. If you do not wish to renew Membership you must notify us 30 days in advance of your Renewal Date, in which case you will not be charged your Membership fee.

2.8. If a Membership is allowed to lapse for more than 30 days, CountryClubuk reserves the right to charge the Administration Fee as well as the current Annual Fee in order to renew Membership.

3.1. As a Member of CountryClubuk, you are entitled to all of the benefits set out under the different Membership Categories on our Site, including a subscription to CountryClubuk Magazine.

3.2. As a registered Member of CountryClubuk, please note that Suppliers of Benefits and the Benefits themselves are subject to availability and may change from time to time without notice.

3.3. CountryClubuk aims to ensure that the benefits and services remain available at all times and are constantly negotiating new benefits and services to ensure that you receive maximum use of your Membership. If any of the benefits and services become unavailable, or vary in any way, CountryClubuk will do all it can to ensure that prior commitments are honoured to the fullest extent possible, but shall not be responsible for any actions of Suppliers outside CountryClubuk’s actual control.

4.1. You may make requests by telephone, email, post or through the Site, once you have been accepted as a Member.

4.2. CountryClubuk will provide both the services described on the Site (from time to time) and concierge services at your request—that is, you may request CountryClubuk to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and personal goods and services) (the “Services”).

4.3. CountryClubuk reserves the right to withdraw any of these Services and/or to refuse to supply the services or products requested, without prior notice.

4.4. If CountryClubuk is unable to deal with any request, it will inform you as soon as CountryClubuk considers to be reasonably practicable bearing in mind the circumstances prevailing at the time.

4.5. Suppliers are responsible for providing you with the services, products and benefits you select. CountryClubuk will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

4.6. Suppliers may impose their own terms and conditions, and in the case of clubs, hotels and cruise operators, their own rules, principally but not exclusively for conduct and dress, and you are required to comply with these.

4.7. When ordering a product or service, or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise CountryClubuk to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that CountryClubuk shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that CountryClubuk believes it is acting in accordance with the instructions issued by you in relation thereto.

4.8. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.

4.9. From time to time the procurement or provision of certain services, products or benefits may incur a CountryClubuk handling charge (of which you will be notified) – in these cases you hereby authorise CountryClubuk to debit your Payment Card with any such handling charges.

4.10. CountryClubuk may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorise CountryClubuk to deduct the credit sum from your Payment Card. In the event that CountryClubuk pays for the goods or services in cash, it shall be entitled to add any applicable credit card charges to the sum deducted from your Payment Card.

4.11. Unless otherwise agreed by CountryClubuk and the Supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.

4.12. Telephone calls to CountryClubuk may be monitored or recorded for training and quality control purposes.

6.1. When you use the restaurant booking service you hereby authorise us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant which is forfeited as a result of cancellation of the booking.

6.2. When you use reciprocal clubs you agree to abide by each individual club’s rules, terms and conditions; these are available on request, and/or on the individual club’s own website.

7.2. All sales are final, no refunds or cancellations are issued after you have purchased your tickets. You may transfer your ticket(s) to another Member of your choosing, subject to the sole discretion of CountryClubuk, and to your advance payment of any additional charge(s) which might arise from such transfer of your booking.

7.3. Tickets remain the property of CountryClubuk, or the Supplier, until you have paid in full for all tickets ordered. Neither CountryClubuk nor its Suppliers will accept any responsibility for price increases which may occur between your order for tickets and your full payment. If it happens that, during the time between your payment of a deposit and your full payment, the price of tickets either increases or reduces, you will be offered the opportunity to buy the tickets at the up-to-date price or you can elect to receive a refund of your deposit within 30 days, minus a handling charge. If during the time between your payment of a deposit and your full payment, the tickets are no longer available (eg for a sold-out show or event), you will receive a refund of your deposit within 30 days, minus a handling charge. Please note that neither CountryClubuk nor its ticket agent Partners can be held liable in any way if tickets for which you have not paid in full are subsequently no longer available or have increased in price.

7.4. In the events of show cancellations directly by the artist/promoter, only the return of the face value of the tickets can be guaranteed. Shipping fees are non-refundable.

7.5. CountryClubuk or its ticket agent partner may, at its sole discretion, despatch your tickets by post at the standard rate. Please note that neither CountryClubuk nor its ticket agent partners can be held liable for any failure by the Royal Mail to deliver your tickets.

7.6. CountryClubuk or its ticket agent Partners usually despatch tickets in advance. However, some events have posting restrictions and are not despatched until the week prior to the event taking place. On certain occasions, our representatives may deliver your tickets to the box office on the night of the show or event at no additional cost.

7.7. CountryClubuk or its ticket agent partners reserve the right to upgrade tickets at no additional cost, to downgrade tickets (partial refund) or to cancel the order with a full refund.

8.2. CountryClubuk makes every effort to ensure that its articles are accurate and cannot be held responsible or liable for inaccurate or misleading product descriptions. Products may differ slightly from the images shown, or in the case of events, the full itinerary may not be exactly as stated in advance, although every effort is made to ensure that all product and other descriptions are as accurate as possible.

8.3. CountryClubuk may from time to time offer special CountryClubuk products or services for sale through the Site, the weekly eNewsletter or the Club Magazine. These products will be clearly specified as being supplied by CountryClubuk in their description.

8.4. The full CountryClubuk purchase price of all products and services is due for payment on acceptance of your order by the Supplier or, if applicable, CountryClubuk. Goods remain the property of either the Supplier or CountryClubuk until they have been paid for in full. If during the interim period the price of the goods has increased, you can elect either to pay the additional cost in full and receive the goods, or to be refunded whatever monies have been paid, minus handling charge.

9.2. All returns must be addressed to CountryClubuk at CountryClubuk, JSP Media Ltd, 11 Princes Street, Mayfair, London W1B 2LJ, United Kingdom, and must be made either by courier or registered post. Unless agreed with you otherwise, you are responsible for the costs of returning the products to CountryClubuk.

11.2. Your contract for the purchase of products or services is made with the relevant Supplier only. CountryClubuk acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.

11.3. CountryClubuk is not responsible for products and services offered by CountryClubuk as agents for the Suppliers or for any aspect of the relationship between you and any particular Supplier. CountryClubuk will however do everything it reasonably can to assist you in any dealings you have with the Supplier.

11.4. You agree that any contract entered into by you with any of the Suppliers is an independent contract. CountryClubuk hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through the CountryClubuk Member Services centre.

11.5. CountryClubuk is not liable for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

11.6. Save in respect of death and personal injury caused by the negligence of CountryClubuk or as expressly provided for in these Terms and Conditions, CountryClubuk shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and suggestions provided by CountryClubuk hereunder and the resulting supply of goods and services to you.

11.7. CountryClubuk shall have no liability whatever to you or any third party for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of yours.

11.8. CountryClubuk shall have no liability to you or any third party for any loss, damage, costs, expenses or other claims for compensation arising from requests you place for CountryClubuk non-Members, other than for immediate family and/or nominated persons on your Membership. In addition, CountryClubuk non-Members shall have no cause of action directly, or indirectly via the CountryClubuk Member or other person(s), against CountryClubukfor any loss, damage, costs, expenses or other claims for compensation arising from requests placed for the benefit of the CountryClubuk non-Member by a Member or non-Member.

11.9. CountryClubuk shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of CountryClubuk‘s obligations in relation to the services, if the delay or failure was due to any cause beyond CountryClubuk‘s reasonable control.

11.10. Except in respect of death and personal injury and subject to the provisions of these Terms and Conditions, CountryClubuk‘s maximum liability to you for breach of any of its obligations hereunder shall be limited to the value of the annual Membership fee and the charge for the services to be provided.

11.11.CountryClubuk aims to ensure that viruses (or other programmes having adverse effects) do not reside on the Site, but CountryClubuk accepts no responsibility in relation to this.

11.12. This section applies only to the extent permitted by law.

12.1.1. The Site;

12.1.2. The CountryClubuk eNewsletter;

12.1.3. Email;

12.1.4. The post or other personal delivery service;

12.1.5. The national press.

12.2. Your continued Membership constitutes acceptance of the altered Terms and Conditions.

13.2. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this Site.