CountryClubuk Club Rules and Terms & Conditions



CountryClubuk, owned and operated by JSP Media Ltd (both of which are hereto referred to as “The Club” and “CountryClubuk” and “Us”), Club Rules and Terms & Conditions (referred to collectively as “Terms and Conditions”).

As a registered Member of CountryClubuk (“Member”), you agree to abide by these Terms and Conditions, and when ordering anything from a supplier of products or services (a “Supplier”) you agree that these Terms and Conditions shall apply to your order. If you are not a registered Member of CountryClubuk (a “non-Member”), but by whatever means you make use of any of its benefits or services, or buy its goods, whatever the circumstances, you will be deemed to have agreed to abide by the CountryClubuk (JSP Media Ltd) Club Rules and Terms & Conditions as if you were a registered Member, and when ordering anything from a supplier of products or services (a “Supplier”) you agree that these Terms and Conditions shall apply to your order as if you were a registered Member, and a Membership fee will immediately be deemed applicable.


1.1. All Membership applications are subject to verification by CountryClubuk. CountryClubuk will notify you in the event that your Membership application has been accepted.

1.2. You are obliged to provide correct details when you apply for CountryClubuk Membership and your failure to do so may invalidate your Membership and any subsequent transaction. Your responsibility to provide accurate information is a continuing obligation and you must notify CountryClubuk in the event that any information provided by you changes.

1.3. Your CountryClubuk Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant, where applicable) uses your Membership.

1.4. Access to and use of the CountryClubuk website (“Site”) and Member Services is exclusively for CountryClubuk Members. You are solely responsible for maintaining the confidentiality of your membership number and you agree to notify CountryClubuk immediately if you believe that there has been any breach of security (e.g. the unauthorised use of your name and membership number).

1.5. You agree that you will use your CountryClubuk Membership card only for the purposes for which it is issued. You must notify CountryClubuk immediately by e-mail at if it is lost or stolen.


2.1. Membership fees are communicated upon application, and are available on the CountryClubuk Site. Any increase in Membership fees will be notified through the Site.

2.2. Your Membership fee is non-refundable. However, CountryClubuk may at its sole discretion elect to refund your Membership fee in whole or in part depending on the circumstances relating to the cancellation of any Membership. The Administration Fee (up to 50% of your Membership fee) is non-refundable in any case.

2.3. CountryClubuk reserves the absolute right to cancel or suspend your Membership (at its sole discretion) for any reason whatsoever. If CountryClubuk cancels your Membership, CountryClubuk may (at its sole discretion) refund the balance of the annual Membership fee on a time apportionment basis in respect of the unexpired period to which the annual Membership fee relates. The Administration Fee is non-refundable in any case.

2.4. Membership of CountryClubuk includes annual subscription fees to the CountryClubuk Magazine, including delivery. Non-Members may purchase subscriptions to the CountryClubuk Magazine at the current rate (please inquire for the current annual magazine subscription rate).

2.5. Membership fees are due on acceptance of your Membership application and annually thereafter (“Renewal Date”). Membership fees are payable annually in advance by direct debit or payment by credit/debit or charge card of which we hold the details (“Payment Card”).

2.6. You authorise CountryClubuk to deduct renewal Membership fees by Direct Debit or any Payment Card up to 28 days prior to or on your Renewal Date. If CountryClubuk does not hold your payment details you will be contacted directly in order to renew your Membership. If you have not renewed your Membership, and yet you continue to make use of any of the services and benefits of CountryClubuk your Membership will be deemed to be current and the renewal Membership fee will be payable in full.

2.7. We will issue your CountryClubuk Membership card and Membership documentation (“CountryClubuk Membership Pack”) as soon as possible following collection of your renewal Membership fee. If you do not wish to renew Membership you must notify us 30 days in advance of your Renewal Date, in which case you will not be charged your Membership fee.

2.8. If a Membership is allowed to lapse for more than 30 days, CountryClubuk reserves the right to charge the Administration Fee as well as the current Annual Fee in order to renew Membership.


3.1. As a Member of CountryClubuk, you are entitled to all of the benefits set out under the different Membership Categories on our Site, including a subscription to CountryClubuk Magazine and CountryClubuk eNews.

3.2. As a registered Member of CountryClubuk, please note that Suppliers of Benefits and the Benefits themselves are subject to availability and may change from time to time without notice.

3.3. CountryClubuk aims to ensure that the benefits and services remain available at all times and are constantly negotiating new benefits and services to ensure that you receive maximum use of your Membership. If any of the benefits and services become unavailable, or vary in any way, CountryClubuk will do all it can to ensure that prior commitments are honoured to the fullest extent possible, but shall not be responsible for any actions of Suppliers outside CountryClubuk’s actual control.


4.1. You may make requests by telephone, email, post or through the Site, once you have been accepted as a Member.

4.2. CountryClubuk will provide both the services described on the Site (from time to time) and concierge services at your request—that is, you may request CountryClubuk to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and personal goods and services) (the “Services”).

4.3. CountryClubuk reserves the right to withdraw any of these Services and/or to refuse to supply the services or products requested, without prior notice.

4.4. If CountryClubuk is unable to deal with any request, it will inform you as soon as CountryClubuk considers to be reasonably practicable bearing in mind the circumstances prevailing at the time.

4.5. Suppliers are responsible for providing you with the services, products and benefits you select. CountryClubuk will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

4.6. Suppliers may impose their own terms and conditions, and in the case of clubs, hotels and cruise operators, their own rules, principally but not exclusively for conduct and dress, and you are required to comply with these.

4.7. When ordering a product or service, or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise CountryClubuk to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that CountryClubuk shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that CountryClubuk believes it is acting in accordance with the instructions issued by you in relation thereto.

4.8. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.

4.9. From time to time the procurement or provision of certain services, products or benefits may incur a CountryClubuk handling charge (of which you will be notified) – in these cases you hereby authorise CountryClubuk to debit your Payment Card with any such handling charges.

4.10. CountryClubuk may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorise CountryClubuk to deduct the credit sum from your Payment Card. In the event that CountryClubuk pays for the goods or services in cash, it shall be entitled to add any applicable credit card charges to the sum deducted from your Payment Card.

4.11. Only fully paid Members may order or make bookings at the Club rates. If inadvertently a non Member has ordered or booked (including a lapsed Member) CountryClubuk reserves the right at its sole discretion to cancel the booking if that is possible within the cancellation terms of the supplier, or to charge the current public rate.

4.12. Unless otherwise agreed by CountryClubuk and the Supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.

4.13. Telephone calls to CountryClubuk may be monitored or recorded for training and quality control purposes.


5.1. Any services including travel tickets and holidays purchased through CountryClubuk will be subject also to the terms and conditions of the travel or holiday operator or other Supplier. Please note that CountryClubuk acts as an introductory agent on behalf of the Supplier. All rights and remedies you have are against the relevant Supplier.

5.2. If for any reason you wish to cancel your personal hotel reservation, you must do so directly with the hotel by email and by telephone and within the cancellation period stated—which varies between different hotels. Please note the cancellation number which will be given to you by the hotel, or you may be liable to pay the hotel the full value of your reservation. CountryClubuk will be happy to assist in your cancellation, but accepts no responsibility for cancelling your hotel booking.

5.3. If your reservation is for a specific holiday payable in advance (for example, a cruise, hotel resort with flights, or other timed event), all sales are final, no refunds or cancellations are issued after you have made your purchase. You may transfer your reservation or tickets to another Member of your choosing, subject to the sole discretion of CountryClubuk, and to your advance payment of any additional charge(s) which might arise from such transfer of your booking (for example, but not exclusively, changes of name(s) on flights and other itineraries).

5.4. All who travel using CountryClubuk rates must be fully paid-up Members of CountryClubuk at both the time of booking and the time of travelling in order to qualify for CountryClubuk rates. If a traveller is not a fully paid-up CountryClubuk Member at either date, full public rates will apply. If between booking and embarkation (in the case of a cruise) or flights (in the case of air) or checking-in (in the case of hotels), the full public rate will apply and in this case you authorise CountryClubuk to debit your Payment Card with any such charges.

5.5. If, due to your booking of a product or service, CountryClubuk has become obligated to a third party Supplier for making advance payments on your behalf, it will be deemed that full liability for such payments will fall to you and you authorise CountryClubuk to debit your Payment Card with any such charges.

5.6. Rates, itinerary, timing, route and availability may be subject to change due to unforeseen circumstances or operational requirements.

5.7. Bookings are personal and may not be resold, transferred, exchanged, or otherwise assigned without first obtaining the prior written consent of CountryClubuk, which consent may be granted or withheld in the sole discretion of CountryClubuk.

5.8. In line with the Foreign & Commonwealth Office advise to travellers, it is strongly recommended to take out an insurance policy prior to, or at the time booking, to make sure you’re covered in the event of any changes before you depart, as well as incidents during your travel.


6.1. When you use the restaurant booking service you hereby authorise us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant which is forfeited as a result of cancellation of the booking.

6.2. When you use reciprocal clubs you agree to abide by each individual club’s rules, terms and conditions; these are available on request, and/or on the individual club’s own website.


7.1. CountryClubuk is engaged in the business of obtaining “best tickets” for events either directly itself or through one of its ticket agent Partners. Please note that in certain circumstances you are purchasing tickets above face value, which includes service charge(s) reflecting our costs and efforts in obtaining your premium seats.

7.2. All sales are final, no refunds or cancellations are issued after you have purchased your tickets. You may transfer your ticket(s) to another Member of your choosing, subject to the sole discretion of CountryClubuk, and to your advance payment of any additional charge(s) which might arise from such transfer of your booking.

7.3. Tickets remain the property of CountryClubuk, or the Supplier, until you have paid in full for all tickets ordered. Neither CountryClubuk nor its Suppliers will accept any responsibility for price increases which may occur between your order for tickets and your full payment. If it happens that, during the time between your payment of a deposit and your full payment, the price of tickets either increases or reduces, you will be offered the opportunity to buy the tickets at the up-to-date price or you can elect to receive a refund of your deposit within 30 days, minus a handling charge. If during the time between your payment of a deposit and your full payment, the tickets are no longer available (eg for a sold-out show or event), you will receive a refund of your deposit within 30 days, minus a handling charge. Please note that neither CountryClubuk nor its ticket agent Partners can be held liable in any way if tickets for which you have not paid in full are subsequently no longer available or have increased in price.

7.4. In the event of show cancellations directly by the artist/promoter, only the return of the face value of the tickets can be guaranteed. Shipping fees are non-refundable.

7.5. CountryClubuk or its ticket agent partner may, at its sole discretion, despatch your tickets by post at the standard rate. Please note that neither CountryClubuk nor its ticket agent partners can be held liable for any failure by the Royal Mail to deliver your tickets.

7.6. CountryClubuk or its ticket agent Partners usually despatch or email tickets well in advance. However, some events have posting restrictions and are not despatched or emailed  until the week prior to the event taking place. On certain occasions, our representatives may deliver your tickets to the box office on the night of the show or event at no additional cost, or email your tickets to the email address which you provide.

7.7. Bookings are personal and may not be resold, transferred, exchanged, or otherwise assigned without first obtaining the prior written consent of CountryClubuk, which consent may be granted or withheld in the sole discretion of CountryClubuk. Any tickets purchased, resold or offered for resale in breach of these special conditions may be cancelled and invalidated in the sole discretion of CountryClubuk.


8.1. If the requested product or service is not available the Suppliers may offer you substitute products of a similar description and standard, but you may refuse the substitute products and receive a full refund.

8.2. CountryClubuk makes every effort to ensure that its articles are accurate and cannot be held responsible or liable for inaccurate or misleading product descriptions. Products may differ slightly from the images shown, or in the case of events, the full itinerary may not be exactly as stated in advance, although every effort is made to ensure that all product and other descriptions are as accurate as possible.

8.3. CountryClubuk may from time to time offer special CountryClubuk products or services for sale through the Site, the weekly eNewsletter or the Club Magazine. These products will be clearly specified as being supplied by CountryClubuk in their description.

8.4. The full CountryClubuk purchase price of all products and services is due for payment on acceptance of your order by the Supplier or, if applicable, CountryClubuk. Goods remain the property of either the Supplier or CountryClubuk until they have been paid for in full. If during the interim period the price of the goods has increased, you can elect either to pay the additional cost in full and receive the goods, or to be refunded whatever monies have been paid, minus handling charge.

8.5. CountryClubuk is a private membership club which exists to benefit its Members. Only fully paid-up Members of CountryClubuk are entitled to purchase items from CountryClubuk. If at any point a non-member purchases an item, having purported to be a Member, or if a Member relinquishes membership, the full retail price of the item will apply.


9.1. Other than those Suppliers who supply products that are perishable, or are made to your specification or are clearly personalised for you, each Supplier offers a 7-day “no quibble” guarantee in relation to its products. If you wish to return the products for whatever reason within 7 days of delivery, you may do so provided that the products are unused and in their original packaging. You will be credited in full within 30 days of the Supplier receiving written notification from you that you wish to return the products. The Supplier reserves the right to charge for any damage or missing parts.

9.2. All returns must be addressed to CountryClubuk at CountryClubuk, JSP Media Ltd, 11 Princes Street, Mayfair, London W1B 2LJ, United Kingdom, and must be made either by courier or registered post. Unless agreed with you otherwise, you are responsible for the costs of returning the products to CountryClubuk.


10.1 You confirm that the information given by you when joining CountryClubuk is true and complete and you authorise CountryClubuk to obtain any credit references and to disclose details of any application or transaction with any credit reference agency or bureau and to make any enquiries you may require to ascertain whether you are entitled to the CountryClubuk credit card. You authorise your bank to respond to such enquiries.


11.1. CountryClubuk warrants to you that CountryClubuk shall use its reasonable endeavours to provide the products and services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions from time to time. Where CountryClubuk supplies you with any goods or services supplied by a third party, then CountryClubuk is acting as your agent in sourcing the goods or services. CountryClubuk will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, CountryClubuk does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the services. You are deemed to be responsible for, and shall use your own skill and judgement as to the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract for the supply of services or sale of goods.

11.2. Your contract for the purchase of products or services is made with the relevant Supplier only. CountryClubuk acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.

11.3. CountryClubuk is not responsible for products and services offered by CountryClubuk as agents for the Suppliers or for any aspect of the relationship between you and any particular Supplier. CountryClubuk will however do everything it reasonably can to assist you in any dealings you have with the Supplier.

11.4. You agree that any contract entered into by you with any of the Suppliers is an independent contract. CountryClubuk hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through the CountryClubuk Member Services centre.

11.5. CountryClubuk is not liable for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

11.6. Save in respect of death and personal injury caused by the negligence of CountryClubuk or as expressly provided for in these Terms and Conditions, CountryClubuk shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and suggestions provided by CountryClubuk hereunder and the resulting supply of goods and services to you.

11.7. CountryClubuk shall have no liability whatever to you or any third party for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of yours.

11.8. CountryClubuk shall have no liability to you or any third party for any loss, damage, costs, expenses or other claims for compensation arising from requests you place for CountryClubuk non-Members, other than for immediate family and/or nominated persons on your Membership. In addition, CountryClubuk non-Members shall have no cause of action directly, or indirectly via the CountryClubuk Member or other person(s), against CountryClubukfor any loss, damage, costs, expenses or other claims for compensation arising from requests placed for the benefit of the CountryClubuk non-Member by a Member or non-Member.

11.9. CountryClubuk shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of CountryClubuk‘s obligations in relation to the services, if the delay or failure was due to any cause beyond CountryClubuk‘s reasonable control.

11.10. Except in respect of death and personal injury and subject to the provisions of these Terms and Conditions, CountryClubuk‘s maximum liability to you for breach of any of its obligations hereunder shall be limited to the value of the annual Membership fee and the charge for the services to be provided.

11.11.CountryClubuk aims to ensure that viruses (or other programmes having adverse effects) do not reside on the Site, but CountryClubuk accepts no responsibility in relation to this.

11.12. This section applies only to the extent permitted by law.


12.1. CountryClubuk may vary these Terms and Conditions from time to time at its sole discretion and with immediate effect. Notification of these Terms and Conditions will be by one or other of the following media at an early opportunity:

12.1.1. The Site;

12.1.2. The CountryClubuk eNewsletter;

12.1.3. Email;

12.1.4. The post or other personal delivery service;

12.1.5. The national press.

12.2. Your continued Membership constitutes acceptance of the altered Terms and Conditions.


13.1. CountryClubuk owns or is lawfully entitled to all of the copyright in this Site. All other intellectual property rights are reserved. This Site is for your personal use only—you may not use it for commercial purposes. You may download only to your personal computer for viewing purposes and print out a number of pages of this Site for your personal use.

13.2. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this Site.


14.1. CountryClubuk assumes no responsibility for the contents of any other websites to which the Site has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, products or services available on such hyperlinked sites. CountryClubuk may not have control of such websites. The inclusion of any hyperlinks to such other websites does not mean that CountryClubuk endorses the material on such websites or has any association with the owner thereof.


15.1. These Terms and Conditions and your Membership with CountryClubuk are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.


16.1. If you have any queries or complaints please call +44 (0) 20 7399 2960 or email Alternatively you can write to CountryClubuk, JSP Media Ltd, 11 Princes Street, London, United Kingdom, W1B 2LJ.


JSP Media Ltd,
11 Princes Street
United Kingdom,
W1B 2LJ.

Advertising and Marketing Terms and Conditions


Online Shopping – Terms & Conditions of Sale

Payment Terms:

Only full Members of CountryClubuk may access the exclusive Club rates when ordering goods or services. Non-Members will be deemed as having agreed to full Membership of CountryClubuk, which, at the Club’s discretion, may be at the lowest annual membership fee (currently Bronze Membership). We accept payment online by Visa, Delta, Mastercard and American Express.


Most orders are dispatched within 3 days of receipt. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable.

Delivery is during normal working hours and normally by 2 day courier (England Only, parts of Scotland, Ireland and Channel Isles take longer) but please allow up 7 working days for delivery.


We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods, We will contact you to arrange alternatives or a refund where applicable.

EU Customers: Most items quoted include VAT at the current rate of 20%. Some items carry no VAT such as books and children’s clothes. Non-EU Customers: Please contact us for a VAT exclusive price.

Prices and manufacturers specifications subject to change without notice.

Consumer Protection:

In accordance with consumer protection (Distance Selling) regulations 2000, you have seven working days in which to cancel the contract of sale.

Any claims for damage, non-functionality and mis-shipping must be made within 10 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of goods Act 1979.

You are responsible for ensuring safe delivery of the returned item.

These terms and conditions do not affect your statutory rights.

All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.


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